Co-founder CTO / Head of Operations

Sabivox LLM Support Agent

Autonomous multi-turn LLM customer-support agent cutting response time from 8 minutes to 30 seconds.

Sabivox is an autonomous LangChain + transformer NLP support agent with full end-to-end ownership of prompt chains, structured output parsing, CI/CD, and observability dashboards.

01. The Challenge

Replace slow, manual first-line customer support with an autonomous agent that can handle multi-step intent recognition reliably and forecast ticket volume.

02. The Solution

Architected end-to-end LangChain + transformer prompt chains with structured output pipelines and tool-use patterns. Deployed real-time ML inference on AWS EKS with full CI/CD (GitHub Actions), monitoring, logging, and alerting; directed 10+ engineers across backend, AI/ML, and frontend.

03. The Outcome

Cut average response time from 8 minutes to 30 seconds and achieved 94% ticket-volume forecast accuracy.

8min → 30s

Response

94%

Forecast

10+ engineers

Team